DELIVERY, CANCELLATION & REFUND POLICY

6.1 Delivery Area

Orders are accepted only for locations currently supported by MY DIET MILL.

An unavailable service area may result in rejection or cancellation of an order.

6.2 Delivery Charge

Where applicable, delivery charges will be displayed or calculated during checkout.

Free delivery may apply where the applicable product or quantity condition is satisfied.

6.3 Delivery Delays

Delivery timing may be affected by traffic, weather, operational delays, incorrect address information, customer availability, service-area conditions or other factors.

6.4 Customer Cancellation

A customer may request cancellation only where the website allows cancellation for the current order status.

Cancellation may not be available after the order reaches a later fulfilment stage.

6.5 Business Cancellation

MY DIET MILL may cancel an order where it cannot reasonably fulfil the order, including product unavailability, service-area issues, payment issues, duplicate orders, order verification issues or other genuine operational reasons.

6.6 Refunds

Where a refund is applicable, the refund amount and method may depend on:

• the reason for cancellation;

• payment method;

• whether payment was successfully received;

• whether the order was prepared/dispatched;

• applicable service/provider rules;

• applicable law.

Where no payment was collected, no monetary refund may be due.

6.7 Refund Timing

Where a refund is approved, processing time may depend on the payment provider, bank or other financial intermediary.

6.8 Incorrect Customer Information

MY DIET MILL may not be responsible for delivery failure caused primarily by incorrect, incomplete or misleading information supplied by the customer.