PRIVACY POLICY

MY DIET MILL respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we use it, how it may be shared, how it is protected and how you can contact us regarding privacy matters.

2.1 Information We May Collect

Depending on the order and features you use, we may collect:

Customer details

Full name
Phone number
Email address, where provided
Delivery address
House/flat/building details
Street/block details
Landmark
Area/locality
City/state/country
Pincode
Delivery instructions

Order information

Order ID
Product
Variant
Quantity
Price
Discount
Delivery charge
Total payable
Payment method
Payment status
Order status
Cancellation information
Delivery verification information, where applicable

Verification information
Where email verification or order verification is enabled, we may process verification codes, verification tokens and related security information.

2.2 Why We Use Personal Information

We may use personal information to:

accept and process orders;
deliver products;
contact customers regarding orders;
provide order updates and tracking;
send transactional communications;
perform email or other verification;
prevent fraud, abuse or unauthorized activity;
handle cancellation, complaints and customer support;
maintain business and transaction records;
improve website performance and functionality;
comply with applicable legal obligations.

2.3 Data Sharing

We may share relevant information only where reasonably necessary with service providers or partners involved in activities such as:

delivery and logistics;
payment processing;
email or communication services;
website or technical infrastructure;
security and fraud prevention;
legal or regulatory compliance.

We do not authorize third parties to use customer information for purposes unrelated to the service they provide to MY DIET MILL unless otherwise permitted or required by law.

2.4 Data Minimization

We aim to collect and use only information reasonably necessary for the purpose for which it is processed.

Optional information may be left blank where the website indicates that it is optional.

2.5 Data Retention

We may retain personal information for as long as reasonably necessary for order fulfilment, customer support, record keeping, security, dispute handling, legal obligations or other legitimate purposes.

When information is no longer reasonably required, it may be deleted, anonymized or otherwise disposed of in accordance with applicable requirements and operational records policies.

2.6 Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, misuse, disclosure or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

2.7 Your Privacy Requests

Subject to applicable law, you may contact us regarding requests relating to personal information, including requests concerning access to information about processing, correction, deletion/erasure where applicable, withdrawal of consent where applicable, or grievance redressal.

We may require reasonable information to verify the identity of the person making a privacy request.

2.8 Children

This website is not intentionally directed toward children for independent purchasing.

Parents or legal guardians should supervise minors using online services.

2.9 Cookies and Technical Information

The website may use cookies, browser storage, session information or similar technical mechanisms where reasonably necessary for functionality, security, authentication, preferences or performance.

Technical information such as browser type, device information, IP-related information or basic usage information may be processed by the website infrastructure or service providers where necessary for security and operation, subject to applicable law.